The Rohrbaugh Forum

Administration => Forum News and Feedback => Topic started by: redcars on February 27, 2014, 05:15:47 PM

Title: still in business????
Post by: redcars on February 27, 2014, 05:15:47 PM
is Rohrbaugh still in business??
ordered 2 guns awhile ago and now no response from messages left at their phone number..
redcars
Title: Re: still in business????
Post by: bobsmith on February 27, 2014, 06:19:38 PM
Same issue.  I'm trying to get in contact with them for 10 days or so.  No response to my emails and phone message simply says "we are closed while moving the company"

I first called last week when I didn't hear back on my emails.

Very Frustrating.

Title: Re: still in business????
Post by: Svarog on February 27, 2014, 07:06:43 PM
.....and phone message simply says "we are closed while moving the company"...
 
I wonder where to?
Title: Re: still in business????
Post by: bobsmith on February 27, 2014, 07:19:23 PM
I don't know.  I'm not feeling the Rohrbaugh Love.

FFL lists the same address so they haven't updated federal records yet. 
Title: Re: still in business????
Post by: JoshA on February 28, 2014, 09:28:45 AM
As you read this please imagine a calm and placid voice stating it's opinions and not an angry rant. I think that will help this to NOT be offensive 

I have been voicing this issue on my post "I want to love my Rhorbaugh... BUT" and I haven't heard any encouraging news from any of the "devout Rohrbaugh extreme active movers & shakers" (D.R.E.A.M.S.)   :)

A little frustrating indead.

I want to be part of the D.R.E.A.M. team, but as for now I am happy to have gotten only 2 out of 50 rounds to FTE yesterday through my R9 and still haven't heard back from Maria or Eric or the janitor to let me know anything.

I highly doubt that a company with this kind of following is going down (could check to see if they have filed chapter 11 or 13), but to just abandon your phones for weeks and not return emails in this day of technology and affordable help I consider irresponsible frankly. It's not the way they would want to be treated, guaranteed.

So before the moderator of this post removes this legitimate concern being voiced from the digital format in which it now appears, please (for the GOOD of Rohrbaugh's future and improved communications) leave these posts up. Perhaps it will propoate a positive change in the future  :)
Title: Re: still in business????
Post by: JoshA on February 28, 2014, 10:03:38 AM
*Propagate

Whoops  :)
Title: Re: still in business????
Post by: MRC on February 28, 2014, 10:25:04 AM
is Rohrbaugh still in business??
ordered 2 guns awhile ago and now no response from messages left at their phone number..
redcars

Can one of the old members here get in touch with Duane and get a report.

No one needs this talk.
Title: Re: still in business????
Post by: wildmanwill on February 28, 2014, 11:57:08 AM
is Rohrbaugh still in business??
ordered 2 guns awhile ago and now no response from messages left at their phone number..
redcars

Can one of the old members here get in touch with Duane and get a report.

No one needs this talk.

One step ahead, though not a senior member here, I did reach out to him last night to see if maybe he had some info or insight on the matter at hand.

I think we are at at least 3 members (redcars, bobsmith, and JoshA) who have not been able to make contact with anyone there in recent weeks. 

Just last week I encouraged a new local owner of a pup to reach out to the factory to order some parts and accessories that he was seeking.  Their great and responsive customer service has always been a point of pride (and reassurance) for me as a Rohrbaugh owner.

Hopefully we can get some answers soon for everyone...
Title: Re: still in business????
Post by: JoshA on February 28, 2014, 12:03:44 PM
Thanks guys!!
Title: Re: still in business????
Post by: bobsmith on February 28, 2014, 05:42:30 PM
crickets again today. 
Title: Re: still in business????
Post by: JoshA on February 28, 2014, 11:48:53 PM
Dido.

Title: Re: still in business????
Post by: DDGator on March 01, 2014, 10:11:40 PM

Holy Smoke, I leave for a few days and the place goes crazy!   ;)

Rohrbaugh Firearms is NOT out of business.  In fact, they are taking a very exciting step by moving to a bigger and better facility in Charlotte, North Carolina.

More details here:  [url]http://www.rohrbaughforum.com/index.php?topic=7303.0/url]

And, FYI, I rarely delete threads about anything, unless they contain personal attacks. 

Keep in mind this is a very small company, and they have their hands full.  They will return calls and get back to everyone as soon as possible.  There is not too much they can do for anyone until they get the business relocated.


Title: Re: still in business????
Post by: Brenden on March 02, 2014, 04:00:28 AM
Getting the heck out of NY-good for them!!

Going to "make" me get another Pup for the different slide!!
Title: Re: still in business????
Post by: JoshA on March 02, 2014, 09:04:06 AM
Awesome info. Thanks DDGator. Really appreciate the info. I personally didn't think they were going down. Too many R lovers on here happy happy with their pups.

As for the comment about deleting the post... That was the foolish mistake of a newbie (me). I'm sorry about that.

I simply see all of this totally upbeat talk and assumed someone MAY be tampering with any negative talk since my experience hasn't been the best with my R9 and I was getting no response from the factory via phone or email and there was no explanation on their website.  Very unusual for a group of gun guys (or any group of guys for that matter) I must say!!! Very impressive (truly), and my hat is off to this unusual (in a good way) group of guys.

That's exciting stuff about the move to NC!

Congrats Rohrbaugh!
Title: Re: still in business????
Post by: DDGator on March 02, 2014, 09:10:02 AM
Not a problem, Josh.  The R-brothers are my friends (met them AFTER starting this site), but this site is for Rohrbaugh enthusiasts.   All the warts are here for anyone to see -- which I think is a real testament to how good these guns really are.  No whitewashing here.

I have banned maybe two people who were not spammers over the years because they were just here to cause trouble.  Even then I didn't delete their comments unless they were personally attacking forum members. 

You will see that this forum is not like many (or any?) others on the 'net.  Not because of me -- just because of the type of people who really love Rohrbaugh Firearms and their commitment to these guns.

Title: Re: still in business????
Post by: Richard S on March 02, 2014, 12:11:05 PM
Well said, Duane!  This member of the congregation says, "Amen."
Title: Re: still in business????
Post by: MaxBlack on March 02, 2014, 02:40:47 PM
It's rather astonishing to me that they would up-and-move, leaving all phone lines to voice mail, and not even bothering to put any automated responses on their email address(es).

It would have been trivially easy to change their voice response system ("Please bear with us we are moved to North Carolina and will blah blah blah shortly") and put an automated reply in their emails until they get a handle on things.

 :P
Title: Re: still in business????
Post by: DDGator on March 02, 2014, 04:20:47 PM
... phone message simply says "we are closed while moving the company"


They did change their voicemail.  The fact they used the term "closed" would seem to indicate there will be a delay in returning calls.

I'm not sure their e-mail system has an auto-responder.
Title: Re: still in business????
Post by: tracker on March 02, 2014, 04:59:56 PM
It seems to me that the cause for consternation was the lack of an advance notice and maybe it was for a good reason. Without a prior announcement of intent the recording that stated," we are moving the company" just fueled speculation that something more ominous was afoot.

Fortunately, the cards are on the table now and the events of the past week have very little practical relevance. I was quite relieved to hear the positive news of the move to Charlotte. For years a lot of us have felt a close tie to the R9 and Rohrbaugh where we felt like part of the family and the apparent void last week was a bit of a shock. However, it is their company and they can run it like they see fit; no one there ever contacted me about my proxy vote.
Title: Re: still in business????
Post by: JoshA on March 02, 2014, 06:00:33 PM
Lol. Great point. I think you are right. It is their company and they can run it how they want to.

Many people don't like my company decisions. If what I am doing is for the good of all, personally I don't care THAT much : ) you do what is right and move on. Perhaps in retrospect they (like I have in the past) will go .. "Hmmm, next time we move the company (or whatever) I think we will do things a little differently."

Then again maybe they won't : ))

Take care and thanks.
Title: Re: still in business????
Post by: DDGator on March 03, 2014, 11:00:31 AM

Turns out my information was incomplete...for good reason.

See this: http://www.rohrbaughforum.com/index.php?topic=7305.0 (http://www.rohrbaughforum.com/index.php?topic=7305.0)
Title: Re: still in business????
Post by: JoshA on March 03, 2014, 01:51:20 PM
Good for them. Just a few questions to ponder..

What types of changes have been made to products that are now made under the freedom  brand rather than the original makers?

Can we expect an improvement or decline in service/quality etc?

Marketing will probably increase and price and production will likely also be affected.

What will happen to our pre-freedom R9's warranty and values? Values seem like they would surely go up. Buy one now if ya can : )

INTRIGUING!
Title: Re: still in business????
Post by: heyjoe on March 03, 2014, 06:16:09 PM
para ordinance has an awful customer service reputation.
Title: Re: still in business????
Post by: DDGator on March 03, 2014, 06:26:25 PM
para ordinance has an awful customer service reputation.

That may be, I haven't had much personal experience with para.  Nothing they make has ever interested me that much.

However, I would just say that Para is one of many companies under the Remington Outdoor (formerly Freedom Group) ownership umbrella.

Title: Re: still in business????
Post by: heyjoe on March 03, 2014, 06:51:48 PM
hopefully it works out well with an infusion of investment capital and expansion of  manufacturing capability leaving more time for design and innovation
Title: Re: still in business????
Post by: jetboater on March 03, 2014, 09:18:52 PM
Wow!
This is a big move!

Freedom Group just changed their name a couple months ago to Remington Outdoor Company -- they're one of the largest firearms manufacturers in the world.

In addition to Para, they own at least 15 firearms related companies including Remington, Bushmaster, DPMS, Barnes, and Marlin.

They are expanding rapidly-- for example, just last week they announced a new firearms   manufacturing plant in Alabama that will employ more than 2000 people.
Title: Re: still in business????
Post by: JoshA on March 03, 2014, 09:33:09 PM
Of course we don't know they are being bought by Freedom yet
 right?
Title: Re: still in business????
Post by: jetboater on March 03, 2014, 09:49:59 PM
Of course we don't know they are being bought by Freedom yet
 right?



Correct! 

All speculation at this point......
Title: Re: still in business????
Post by: bobsmith on March 03, 2014, 10:23:01 PM
Wouldn't they be required by BATF to file notices of a move or sale?  Has anyone contacted them yet? 

You can't just pack up a weapons manufacturing shop and head over to another state.  Maybe we can get answers there since everyone is just speculating while being stonewalled by the factory.

Title: Re: still in business????
Post by: jetboater on March 03, 2014, 10:53:27 PM
I'm willing to wait til Karl and Eric announce something........contacting BATF would serve no purpose other than satisfy curiousity....and I'm sure the sale and relocation is being done in compliance with all laws and regs---Karl and Eric would do it no other way.


Whether it's Remington or some other company, I'm sure the brothers had their reasons to sell. 

Trying to make a living running a small shop making less than 800 guns a year (2011 ATF stats (latest available) show they made 16 380s and 775 9mms that year) would be a very tough business. 
Title: Re: still in business????
Post by: DDGator on March 03, 2014, 11:24:34 PM

Trying to make a living running a small shop making less than 800 guns a year (2011 ATF stats (latest available) show they made 16 380s and 775 9mms that year) would be a very tough business.

That is for sure.

Nothing nefarious here.  The buyer will undoubtedly come forward with a media release before too long.  However, I suspect that the relocation to Pineville isn't a mere coincidence.
Title: Re: still in business????
Post by: JoshA on March 12, 2014, 11:05:46 PM
Hi Duane,

Can you see if you can get an ETA on when the factory will hopefully be able to supply everyday wear items as well as warranty/factory work?

Looks like mine is now broken. It will likely require factory service. Stink. I was just starting to get some where with the reliability issue.

Thanks for any word you can come up with.
Title: Re: still in business????
Post by: DDGator on March 12, 2014, 11:18:02 PM

I don't know.  I heard that they expected to be open in the new location in March.   Since they are not even revealing their identity yet, there isn't really even anyone to ask yet.

Title: Re: still in business????
Post by: JoshA on March 21, 2014, 12:04:44 AM
Rohrbaugh now  changed the voice mail to now say they don't know how long it will take to relocate and to NOT leave an email or voice mail if you already left one.

Still thinking this could be handled better. Just a post on the web site would help. They actually have people sending emails to them and are not responding. That's weird for such a stand up company in my opinion.

If my warranty was suspended on a vacuum cleaner because the company was bought out and moving and didn't announce (officially) when they were reopening for business I would be slightly bothered. Well firearms of the EDC variety are a bit more important than that. Oh well, when Mr Rohrbaugh calls me to ask how to handle it I guess I will humbly suggest a slightly different course of action. Lol.

Mainly wanted to update you guys about the change on the voice mail.
Title: Re: still in business????
Post by: bobsmith on March 21, 2014, 01:19:37 PM
Rohrbaugh now  changed the voice mail to now say they don't know how long it will take to relocate and to NOT leave an email or voice mail if you already left one.

Still thinking this could be handled better. Just a post on the web site would help. They actually have people sending emails to them and are not responding. That's weird for such a stand up company in my opinion.

If my warranty was suspended on a vacuum cleaner because the company was bought out and moving and didn't announce (officially) when they were reopening for business I would be slightly bothered. Well firearms of the EDC variety are a bit more important than that. Oh well, when Mr Rohrbaugh calls me to ask how to handle it I guess I will humbly suggest a slightly different course of action. Lol.

Mainly wanted to update you guys about the change on the voice mail.

I noticed that a week or two ago.  I think it was around March 5th.  It's now over 30 days since any response has come back from the factory.  They are contractually required to ignore all customers during the "move", or "sale"  if you recall from other posted comments. 
Title: Re: still in business????
Post by: BigAl on March 23, 2014, 10:39:11 PM
What a pathetic, sorry ass way to do "business" if they are still in it!!!

"Contractually required to ignore all customers"...what brainstem signed THAT contract?????
Title: Re: still in business????
Post by: DDGator on March 24, 2014, 09:51:08 AM
What a pathetic, sorry ass way to do "business" if they are still in it!!!

"Contractually required to ignore all customers"...what brainstem signed THAT contract?????

Let's be a little more precise, here.  No one said "they" are "contractually required to ignore customers."

What I said was that Rohrbuagh Firearms CHANGED OWNERSHIP.  Karl and Eric, as former owners, cannot comment on the transaction beyond what has been publicly released by the new owner.

The new owner of Rohrbaugh Firearms has updated the voice mail to say that the transition is apparently taking longer than expected.  They new owner also asked their customers not to leave multiple or repeated messages on the same topic.  I'm not sure that, in itself, is an unreasonable request.

Any implication, however, that Karl or Eric are stupid or pathetic for selling their business and accepting industry standard terms regarding confidentiality is ignorant and naive as to how the world works.  Say what you want about the new ownership's handling of the transition, but I won't tolerate anyone making personal attacks on people that are my friends and respected by many people on this board. 

"No personal attacks" is a rule of this forum -- and just because someone's name is on the side of the gun doesn't make it o.k.


Title: Re: still in business????
Post by: BigAl on March 24, 2014, 11:39:06 AM
As a Rohrbaugh "customer", I don't have to "tolerate" or accept being kept in the dark after having forked out over $1200 for one of their products.  My name is on the bottom of the check.  I don't have to kowtow to them. 

Tell me "how the world works" since your "implication" is I'm "ignorant and naïve".

They are contractually required to ignore all customers during the "move", or "sale"  if you recall from other posted comments.

Let's be a little more precise, here.  No one said "they" are "contractually required to ignore customers."
   
Title: Re: still in business????
Post by: DDGator on March 24, 2014, 11:52:42 AM

When small companies sell to large companies, the seller doesn't get to control all the details of the transaction.  Big companies throw their weight and money around and get the terms they want.  One of them is almost always that the old owners don't get to talk about the transaction, nor do they get a say in how the new company handles their former customers, or when they return e-mails or phone calls.  That is reality and if you think about it for just a minute, you know that to be true.

You don't have to tolerate anything from Rohrbaugh Firearms' new owner--who is not yet known.  You are free to offer your opinion on what that as of yet faceless company is doing.  However, you won't make personal attacks on the people who used to own the company here on this forum.  That is rude and your criticism is uninformed.   I can't control what you do elsewhere, but here I can.  No personal attacks.

Title: Re: still in business????
Post by: BigAl on March 24, 2014, 01:05:48 PM
your criticism is "uninformed".
So...it's not poor business practice to purchase a company and severely damage its reputation (and your investment) in the process.  I guess that's smart. 
Title: Re: still in business????
Post by: bobsmith on March 24, 2014, 01:11:13 PM

When small companies sell to large companies, the seller doesn't get to control all the details of the transaction.  Big companies throw their weight and money around and get the terms they want.  One of them is almost always that the old owners don't get to talk about the transaction, nor do they get a say in how the new company handles their former customers, or when they return e-mails or phone calls.  That is reality and if you think about it for just a minute, you know that to be true.

You don't have to tolerate anything from Rohrbaugh Firearms' new owner--who is not yet known.  You are free to offer your opinion on what that as of yet faceless company is doing.  However, you won't make personal attacks on the people who used to own the company here on this forum.  That is rude and your criticism is uninformed.   I can't control what you do elsewhere, but here I can.  No personal attacks.

Then why don't you moderate ALL the personal attacks?  How come it's ok for you to call a guy "ignorant and naïve", or I get roasted for complaining too much on here?  I've been called names and told I'm not strong enough to handle the recoil of the R9.  That I'm "Limp in more than one way" or something like that.

It's a total double standard. 

 
Title: Re: still in business????
Post by: DDGator on March 24, 2014, 01:31:41 PM
your criticism is "uninformed".
So...it's not poor business practice to purchase a company and severely damage its reputation (and your investment) in the process.  I guess that's smart.

I'm not going to argue with you about this.   It may be a poor business practice, but it is not a practice of the Rohrbaugh brothers.
Title: Re: still in business????
Post by: DDGator on March 24, 2014, 01:45:11 PM

Then why don't you moderate ALL the personal attacks?  How come it's ok for you to call a guy "ignorant and naïve", or I get roasted for complaining too much on here?  I've been called names and told I'm not strong enough to handle the recoil of the R9.  That I'm "Limp in more than one way" or something like that.

It's a total double standard. 


I have been through this with you before.  I moderate the personal attacks that I see or are reported to me.  There is a difference between negative comments and calling someone out personally.  It also depends on the context and whether people have opened themselves up to criticism with their prior posts.  Finally, people who have been here for years and contributed a lot of time and effort to this forum get a little more leeway than people who show up and start raising trouble within their first few posts.

The forum has run pretty well for a long time with these rules and my moderation.   If anymone has further questions about the rules, please send me a PM.

I see nothing good coming from this thread anymore, and there are other threads dealing with this issue.  I'm closing this one.