My minor two cents is that if an owner of a company calls me personally, that's paramount in customer service. I'm very satisfied with the interaction we had. BUT, I just called the gun store and they assure me and will prove to me that the gun was brand new, never been fired since they have no gun range. They have only taken in 2 used Rohrbaugh's since the doors opened, they sold one a year ago and the owner has the other. So with that being said, should a gun code named the Rolls Royce of 9mm's be THAT worn after 170 rounds as stated from Karl? Let me just answer that for everyone.....NO. But hey, he gave it the VIP treatment and I'll love it and carry it everywhere......after I test it of course.