The Rohrbaugh Forum
Rohrbaugh Products and Accessories => Rohrbaugh R9 (all variations) => Topic started by: jimacp on August 30, 2004, 09:04:21 PM
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Ordered an extra magazine, grip screws, newer pin and recoil spring by email. In other words, not a big order. So imagine my surprise when my home phone rings and its Eric asking how I like the gun and giving me information on my order. Can't beat customer service like that. Thanks Eric!
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Jim - this man (and Karl) is dedicated to his customer base .. he is genuinely interested in how we get on with the gun .... and despite such a demanding schedule .. makes time to carry this out.
It is remarkable .... and I applaud him. Wish there were more like him.
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R9Carry......I agree.....I am very impressed.....I know a few people have had minor problems which Rohrbaugh has taken care of immediately....personally, I now have 600 rounds with ZERO malfunctions of ANY kind....cant beat such personal service combined with quality product! By the way, just bought a 4 inch S&W model 29-5, nickel.. Will be buying ctc grips soon. I know you like that combo..I do too
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In the hopefully, unlikely event of a Rohrbaugh Firearm failure, how is the best way to return firearm to the factory.
I think a FFL can send firearm through the USPS *Priority Mail*, very cheaply.
Can anyone speak on this ?
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I have sent two firearms. One to S&W and one to Rohrbaugh. The Smith went overnight Fedex and the R9, overnight US mail.(INSURED) You don't need a FFL to return a firearm to the factory and they don't need one to return it to you
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I have sent a gun to S&W with Fedex, insured, but it was $35..
What did the USPS cost?
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Hi doctordun,
Only an FFL holder can ship a gun via US mail. Individuals must ship them either overnight UPS or Fedex.
Frank
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Well I guess I'm lucky. I went to the post office, declared and insured the contents. It has to go overnight. The postoffice did not have any problems and Eric told me to use them. I believe the restriction is that it has to be going back to the factory.
If I recall, with overnight and insurance, it was between $30 and $35.
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Sent mine UPS next day insured....was around $40 if I remember correctly. I think next day insured is your only option when shipping firearms.
In my scenario, the return shipment of my R9S is coming to an FFL because it is a new gun.....otherwise it could come back to your home address.
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[size=13] By the way, just bought a 4 inch S&W model 29-5, nickel.. Will be buying ctc grips soon. I know you like that combo..I do too[/size]
Jim .... yes indeed, I think you'll find this an excellent combination. I'd have liked a blued 29 but this 629 ''came up'' (ahemm! Weak will got better of me!!).
The grips, whether on J frame or N frame ... to me, are the cat's miaow. They feel good for shooting and of course, the bonus of the dot once light reduced a bit. I do find too many hot loads tend to become a tad uncomfortable but ... I have a 44 spl load I used to make up and this will I think be something I'll make some more of .... accurate but not too punishing.
Enjoy.
(http://www.acbsystems.com/boards/thr/cb_gun2/6296_01_s.jpg)
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I haven't had to return my Rohrbaugh, and don't expect to, but for repair I've always shipped to the factories by Fedex. And I've always shipped on a Monday. I think this gives a better chance of having the package delivered without any weekend layovers where the box could be scrutinized and stolen.
I think mailing anything to an address which has "Firearms" in the title is a "Steal Me" sign, and I always list the contents as machine parts. So far I haven't lost a firearm, although UPS did completely lose a parcel I sent with Christmas presents in it last year. :'(
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Hi doctordun,
No disrespect intended, but I am not guessing about the US mail thing. When you shipped your R9S US mail you were lucky. I just wanted to let everyone know that you could have your gun confiscated and get into a pretty good jam shipping US mail without an FFL.
Frank