I'm new with Rohrbaugh and am not so used to dealing with a small business like this one. It's been a while since I ordered my extra springs and magazines from Rohrbaugh (6 weeks ago, I ordered them before I even bought my R9s). I initially emailed Rohrbaugh twice with no response.
I've called & spoken with Maria twice, and a lady (name not given) once over the past 2 weeks. This last time I was told that the magazines are not ready and they've been waiting to ship out because they wanted to wait on those. Maria told me on 2 of my calls that she had shipped my package and to expect to receive it within a few days. After a week of waiting each time, I called back to be told that my order had in fact NOT been shipped.
I think part of the disturbance has been that they've been busy with the shotshow and must have been taking a lot of orders since then. But still, 2 emails, 3 calls over 6 weeks and I don't know what's happened with my order yet. Is this typical for Rohrbaugh? Should I simply expect slower service given the small-business nature of Rohrbaugh?