That's a better price than I paid. Top Gun is where my extra mags came from. Super quick ship and nice to deal with.
Sig CS is taking the pistol back a second time after viewing my video and apparently reading my post on the Sig forum that I've attached below. The conversation today was so much different than the conversation we had on Monday when I posted the message below. Hopefully, my inconvenience will help other owners down the road.
"I did call earlier today and have to say the customer service situation has changed dramatically. I think I've gotten the same CS Rep for all three of my calls. Normally, he's very nice and helpful. He listened again today and looked up my information. Then the change came.
All this time, the FTEs have been my problem because I'm using Win White box 115 FMJ, Federal Champion 115 Grain FMJ, and Remington UMC 115 Grain JHP. The gun is fine, it's the ammo that's the problem! At this point I think I threw up in my mouth a bit. I was really hoping they weren't going to play the "must use premium ammo" card on the FTE problems, but it came out today. I did mention that the manual doesn't say anything about not using 115 grain ammo that costs less than $20 per box. He just kept pushing me toward Speer Lawman for practice. If ammo is the identified problem, why wouldn't they have included something about that when my pistol was returned from service last Thursday?
The next card in the "let's make excuses" deck is the operator error (aka limp wristing) card. He pulled that one too.
He completed the excuse tri-fecta of "gun makers that have problems that they have no idea how to fix", with the statistics that 90% of the 938s being returned are test fired by the smiths and no problems are found so they are returned without fixing anything.
I can see where this is going and I had really hoped it wouldn't end up this way. Sig has found 2 varieties of ammo that work wonderfully with the gun. Some nameless 100 Grain frangible and Winchester 147 Grain Ranger T. They test with that ammo. The CS Rep flat out told me that Sig does not have any Win or Federal 115 Grain FMJ or Rem/UMC 115 Grain JHP in their testing ammo stocks. That makes no sense to me since these are probably some of the most widely available and commonly used practice rounds. Since they don't have the "problem" ammo, they can't replicate the FTE issues. According to the CS Rep, if the smiths can't replicate the problem, they can't fix it. Not sure where your average shooter is supposed to find LE boxes of Winchester Ranger T's in 147 Grain. I don't remember ever seeing frangible ammo on the shelf of any local ammo retailer. I do know that Sig could drop in any local Sports or Mass Retailer and locate some of that Federal, Winchester, or Remington/UMC problem ammo.
I took the high road. I didn't lose my cool. I asked for a contact email address so I could send him a link to the testing video from this weekend. He said he would let the Smiths review it and he would get back to me on a path forward. That was hours ago, but I'll let it go until Wednesday and I will call them back and have them issue another return authorization."
I'll let you know how the second trip home turns out if you guys are still interested.
