The Rohrbaugh Forum

Miscellaneous => The Water Cooler -- General Discussions => Topic started by: Ollie_Ozark on October 16, 2009, 01:03:40 PM

Title: What's up?
Post by: Ollie_Ozark on October 16, 2009, 01:03:40 PM

I just dropped $1200 for a new R9s yesterday, and
 tried to call both the 800# and the regular# to order a holster and parts and get a recording.  I can't e-mail them, don't have a fax machine at home, and don't want to mail the order in and have it lay in the "In" basket with my credit card information on it.  I guess the question is; "Do they ever answer the phone?

Title: Re: What's up?
Post by: tracker on October 16, 2009, 04:50:27 PM

The answer is yes but sometimes it may take another day or so depending on what they are doing.

Title: Re: What's up?
Post by: Ollie_Ozark on October 16, 2009, 04:53:34 PM

The message on the voice recorder this morning said there was a high volume of calls, and the business hours are 9:00am to 5:00pm Eastern time.  I just called at 3:30pm Eastern time, and now the message says; "Closed for the day, call back Monday!"

Title: Re: What's up?
Post by: kjtrains on October 16, 2009, 04:56:10 PM

I have called before and got the recording, waited till later and got Maria.  Just keep trying on Monday.

Title: Re: What's up?
Post by: yankee2500 on October 17, 2009, 12:59:44 AM

Quote

I have called before and got the recording, waited till later and got Maria.  Just keep trying on Monday.

I too have got the recording and got Maria later that day or the next day. Remember they are small company of about six or so people, machining, building, testing, and shipping this fine pistol.
John

Title: Re: What's up?
Post by: Richard S on October 18, 2009, 09:35:14 AM

OO:

First of all, welcome to the Forum and congratulations on selecting the R9.

You will get a response, trust me. These Rohrbaugh pistols are hand made by a very small staff. You will probably be speaking to Maria, but you might find Karl or Eric answering the telephone.

Title: Re: What's up?
Post by: P7Enigma on October 18, 2009, 11:56:33 AM

definitely don't get "concerned"..... If they didn't answer I assure you there must be a real good reason.... Probably were out testing the R45!

Anyway, everytime I have called, Maria answered....

Title: Re: What's up?
Post by: Richard S on October 18, 2009, 02:08:06 PM

Quote

* * * Probably were out testing the R45!.

* * *

Now there is a thought to increase the pulse rate!   8)

Title: Re: What's up?
Post by: Ollie_Ozark on October 20, 2009, 09:55:48 AM

Finally got through to the lady yesterday.  The recorded message says the hours of operation are 9am to 5pm m-f, EASTERN time.  The office is on the West coast. Pacific time.
Was pleased with her attention to my order.

Title: Re: What's up?
Post by: Richard S on October 21, 2009, 08:13:53 AM

Quote

Finally got through to the lady yesterday.  The recorded message says the hours of operation are 9am to 5pm m-f, EASTERN time.  The office is on the West coast. Pacific time.
Was pleased with her attention to my order.

West Coast? The location of Rohrbaugh's office and factory is Long Island, NY. The Rohrbaugh website provides the following telephone contact information:
 
Reach us by phone at:
1-800-803-2233 or
631-242-3175

http://www.rohrbaughfirearms.com/contact/contct_set.html

Area Code 631 serves the following Long Island communities:

http://www.numberwiki.com/areacode/631

I'm glad, but not surprised, that you were pleased with Maria's attention to your order. She is the most courteous and professional customer service representative with whom I have ever dealt in the firearms industry.

Title: Re: What's up?
Post by: DTM_39 on October 21, 2009, 11:06:40 AM

Maria moved to Oregon.  She is asset to the company and a wonderful person.  So with the technology of todays communications she can work from Oregon and continue to represent Rohrbaugh Firearms. The factory is in Deer Park  Long Island NY.  Go Maria

Title: Re: What's up?
Post by: tracker on October 21, 2009, 12:22:24 PM

I hope this situation works out for them but it is a bit unusual in a small company like this one not to be on location.

Title: Re: What's up?
Post by: Richard S on October 21, 2009, 12:36:53 PM

I stand corrected. Thank you, Dan.   8)

Title: Re: What's up?
Post by: DTM_39 on October 22, 2009, 10:15:40 AM

We can communicate with Maria like she's in the next room.  Sometimes we think she is.