The Rohrbaugh Forum
Rohrbaugh Products and Accessories => Rohrbaugh R9 (all variations) => Topic started by: malayalee747 on May 04, 2006, 08:13:07 PM
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Today I was looking through the gun and I noticed that there’s a small crack at both sides of the slide all the way at the back. It’s visible from the sides and from the hammer end. How serious is this? Should I send it back?
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Wow!
Sorry to hear of your problem, :( and a cracked slide on any firearm is a potential problem. It needs to go back :( Sadly most growing companies have their share of growing pains. Your "brake in" turned out to be a "broke in" ::) The hammer on my pup is starting to look peened on the outer edges; I suppose from striking the firing pin and firing pin stop, we'll be keeping an eye on this :-/ . I now have about 250 rounds downrange.
Best of luck to you,
Thunderbolt
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Yes...
Sorry to hear about it; I'm sure they'll "Make it right, quickly..!"
Eric
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Send it back and you should have it returned within a week. Seems like you got one of the few defective metal slides that went out. Luck of the draw. Too bad it is not the lotto.
Get the new slide put on and continue enjoying the gun - I have two.
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Seems like I got screwed. :( The warranty is under someone else’s name. This was already sold to someone else, even though I was told it’s “brand new.” The dealership I bought it from (Shoot Straight Florida) is about 150 miles from where I live. I don’t know what to do now. :-[
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I would call the factory. There have been many favorable reports about them.
Bill
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I called them. That's when I found out this was sold to some one else and he/she has the warranty on it.
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My attorney only charges $35 to talk about something.
Maybe it would be worth that much to see if anything could be done with Shoot Straight Florida. Maybe they have a small claims court over there that could bring some relief for you.
If they are selling a new gun, you should be the first owner. That was a pretty rotten trick they played on you. Certainly $1050 is a new gun price. If they claim the gun was sold as used, they will have a tough time explaining the price.
I bet some fiesty lawyer would enjoy getting ahold of this. The whole thing is disgusting because you will be without the lifetime warranty.
Bill
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Today I was looking through the gun and I noticed that there’s a small crack at both sides of the slide all the way at the back. It’s visible from the sides and from the hammer end. How serious is this? Should I send it back?
Very serious,sorry to hear this..
Would you happen to be able to post a picture of this?
Only reason I ask is that there have been a couple others that had this problem,but I believe only on one side..
I wish you the best,and I am sure you will have the problem resolved before you know it..
Brenden
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malayalee747,
I agree with Michigunner. Get a lawyer letter off to the gun shop. If they push back get the Florida Attorney General involved. I'm not a lawyer but it seems clear you are the victim of retail fraud.
I had a similar experience when I bought a Taurus Millenium. My FFL ordered it from a distributer he had dealt with for years. We sat at my FFL's kitchen table and filled out the paperwork. We looked the gun over carefully. We opened the owner's manual and out fell a repair ticket. I was really angry, but nothing like my FFL friend, a retired U.S. Marine lifer. He made a phone call. We had a brand new gun in three days.
This will work out. Just don't take any stuff from the gun shop. The gun shop is the bad guy. Rohrbaugh is in sort of a bad spot. Their name and reputation are at stake, but the registered owner holds the warranty.. :(
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I called them. That's when I found out this was sold to some one else and he/she has the warranty on it.
One of my two R9s was purchased NIB from a friend who never fired it. Soon as he bought it though he sent in the warranty card under his name.
Saying that having purchased two R9s - second from Tom "theirishguard" - I being the owner who was the first to fire the gun were the warranty was under another name, would be very upset with Rohrbaugh if the gun needed repair for a cracked slide - a manufacture defect - and they would not cover it.
If this gun harms someone from a manufacture defect then they could be liable. That is the way it is for most manufactured items, cars and etc, no matter if the current owner is the original owner or not.
I really like the Rohrbaugh Company and I hope they would reconsider not covering a cracked slide. .
Larry Seecamp has never in the company history charged for a Seecamp repair no matter if the owner was the original purchaser or the tenth owner.
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I sure hope Rohrbaugh will try to take care of it.
It's such a tragedy that malayalee747 has spent $1050, only to have the slide crack.
And Amen to what Steve said. I say give it to a lawyer.
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I am betting the Brothers will take care of the cracked slide.
This crack has been identified in other guns, it is a material defect...
I would not make any more comments on this problem, on this Site. Go viisit The Owner of the business [Shoot Straight] you bought the gun from
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RJ
You are probably right on that. Didn't mean to sound so negative above. If I find myself in the same situation with my one R9 I truely believe that Rohrbaugh will try and find a solution.
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The dealer said he has no other Rohrbaugh in stock now. He said he will try to find the person who send out the warranty card and will try to have the repair done under his/her name. I am not really happy with this remedy because what if something else is wrong in another six months? I am surprised by Rohrbaugh’s decision of not repairing it if I send it to them BUT they WILL repair it if I trace the person who send out the warranty card and send it out to them under his/her name. Is this a standard industry practice? Rohrbaugh did say they will send me a NEW R9s through some other dealer without any delay if I am able to get my money back from the dealership I bought it from. The dealer that I bought it from is listed in Rohrbaugh’s web site as one of their dealers in Florida. I will be driving to Apopka, FL (128 miles) either on Mon or Tue to meet them and resolve it. (hopefully)
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Just saying, don't "burn the bridge"....with the Brothers...
Did the owner believe he was buying a "NEW" gun? Was It sold as NEW? If So, shop for Lawyer...
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malayalee747,
Going to the authorized dealer who sold you the gun sounds like an excellent idea. Certainly an authorized dealer should be held to a higher standard.
I sure hope you get your money back and obtain a brand new R9S.
Sounds like you are on the right track.
Bill
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I believe that the Bros R WILL take care of this in the "end"
I have bought more than 1 "used" pup-I would hope that if a problem arises with any of them,that they would be of some assistance!!
Brenden
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Brenden
It's pretty hard to see, especially on a pic from a regular camera. One side is more visible than the other. I took several and this is the best shot I got. Don't even know how exactlly to do this.
(http:// http://pg.photos.yahoo.com/ph/jobyuralil/detail?.dir=/4d0ere2&.dnm=b5b4re2.jpg&.src=ph )
(http:// http://pg.photos.yahoo.com/ph/jobyuralil/detail?.dir=/4d0ere2&.dnm=c7fbre2.jpg&.src=ph)
(http:// http://pg.photos.yahoo.com/ph/jobyuralil/detail?.dir=/4d0ere2&.dnm=c7fbre2.jpg&.src=ph)
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http://pg.photos.yahoo.com/ph/jobyuralil/album?.dir=4d0ere2&.src=ph&store=&prodid=&.done=http%3a//pg.photos.yahoo.com/ph/jobyuralil/my_photos
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Sorry about your cracked slide predicament. I just sent back new R9 for same. You can read my posts in R9s Problems Update. I sent it on Tuesday and it was back yesterday. In your case I would speak to the dealer first and see if you can get a refund. I would imagine that the Rohrbaugh company could bring some pressure to bear on an authorized dealer who has perpetrated what amounts to fraud with the sale of their product. That is not good for anybody. I agree with other posters, that getting an attorney would be good if nothing else works. Also, the Atty.Gen. as previously suggested. As you may already know, the problem we had is because of a bad batch of stainless billets used to make slide. This is a known problem. One would think that the dealer would not want to jeopardize their authorized status. Good luck and be patient as the R9 and the Rohrbaugh company are top notch. Larry
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malayalee747,
Sorry to hear about your problem :(
What is the serial number of your R9? I thought most of the cracked slides were from lower serial numbered guns.
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Matt
It's a Deer park, Serial# R1335
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Matt: It is my understanding, that slides were not tied strictly to frames. My R9 is #124x. It now has a new slide. Would love to know definitive answer on this. I was told last week by Maria at Rohrbaugh, that the cracked slide problem was due to materials at the time, and not a design flaw in any way. Given that this particular company is diametrically opposed to Enron practices, I believe them. I do hope my new slide is from 'known' or new stainless stock. Larry
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Actually from what I understand...its a VIOLATION of Federal Law to sell a used pistol as NEW! The guy can lose his FFL!
I was told this when purchasing a pistol as new at Cabelas and questioned its condition... it had at least been out of factory packaging with tags removed. Apparently it had been a display but since it hadnt been sold to anyone it was considered new. The gun manager assured me it hadnt been fired other than at the factory and Cabelas couldnt sell it as new for reason stated above.
Do you have anything from the seller/dealer stating it was new? If so, I'd demand at least FULL $ restitution or I'd report the guy!
When I do raise the funds for my R9 you can sure as heck bet I'm goin' with someone with a good reputation on THIS BOARD!
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It bothers me that this is even a topic. I cannot think of any reason for the Rohrbaugh brothers not to fix this problem.
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I agree, George; the cracked slide has nothing to do
with who bought it but everything to do with who made
it.
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Unfortunately the dealer has no Rohrbaugh in stock. He might trade my R9S for a Seecamp 380. Is that a good trade? Yes, the 380 has the warranty card with it. I am still surprised by Rohrbaugh’s decision of not taking care of this problem. When my keltec P-32 had a problem with its pin all I had to do was send it through FedEx with a short letter explaining the problem. No question of who mailed out the warranty card was asked. I definitely expected equal or better service from Rohrbaugh. After all Rohrbaugh was supposed to be the “Rolls Royce.” I think we all should think twice before we decide to buy a used or in my case “new” Rohrbaugh without a warranty card in the box.
Should I do this trade? I see that most of you are also members on the seecamp forum. In all honesty I don’t think I want to own/carry a Rohrbaugh after this experience. It’s just a personal decision after my personal experience.
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Hi Malayalee: The Seecamp .380 is very difficult to come by. One just sold in less than 8 hrs. in the Classifieds on this forum. They occassionally can be had for around $850. The decision to own a great .380 is up to you. If the answer is yes, then it is a decent deal by default, so to speak. Many of us have Seecamps as well. I would love to own a .380 myself, but just got the R9. You might inquire as to the price of the .380, and if the dealer is not extracting a premium, you might get it along with some cash, or some other exchange goods. There still may be a Rohrbaugh in your future. Larry
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Are you saying that Rohrbaugh has refused to fix the problem because you're not the original owner, even though the cracked slides are an acknowledged defect? Have you point blank pinned them down on this? If so, I'm shocked.
Also, regardless of what happens, it's the dealer that I'd be extremely upset with. I wouldn't let it slide. I would demand my money back.
The Seecamp has an MSRP of $795. Many dealers charge more than this, but anything beyond $850 is gouging in my opinion.
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malayalee747,
It's a pretty sorry situation.
Under the best of circumstances, I imagine the gun could have been taken back from a buyer who had never fired it. You would have thought someone there would have got the warranty reassigned. What a mess!
I would take the brand new Seacamp .380. Correction: I was thinking about avoiding a long, drawn out battle with a questionable dealer.
Bill
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I talked with Eric Rohrbaugh this morning and he was concerned that there was some misunderstanding with this developing situation...
First, Rohrbaugh has not refused to fix the slide cracking issue with the gun and they are willing to do so. There may have been some misunderstanding because Maria did initially tell Malayalee that the gun was used and not new. The warranty is not transferrable and Rohrbaugh has the right to refuse warranty repairs to a subsequent owner.
Rohrbaugh will fix slide cracking regardless of warranty issues. However, they are so distressed about the way the dealer handled this situation that Rohrbaugh is going to replace the gun with a new hand-picked unit to make sure Malayalee is taken care of! How is that for customer service?
(Note to Mayalee -- take the new R-9, not the Seecamp!)
However, the problem here is not with Rohrbaugh, it is with the dealer the gun was purchased from! He sold a used gun as new and presumably charged a new price! I wouldn't be surprised if the dealer stripped out the extra mag and sold that as well.
The real blame here lies on the dealer who created this problem. Many of us here know exactly who he is because he travels the Suncoast Gun Show circuit. Luckily Rohrbaugh is making it right without his involvement -- but I wouldn't let him off the hook so easy.
There is a lesson to be learned here about dealing with reputable dealers.
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Cheers for Rohrbaugh. Outstanding! What a wonderful ending. I'm so pleased to hear that good news.
I'll be carrying my R9S with great pride and confidence.
What a rotten trick by the dealer. I think he deserves a letter to the ATF people describing how used guns are sold as new.
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I found it very hard to believe that Rohrbaugh would not take care of this and in fact they have gone above and beyond what could be reasonably expected, and that doesn't surprise me at all, based on how they have treated their customers in the past.
And I agree that you should not let this dealer off the hook. He sounds like a slime ball to me.
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Duane
Thanks for that call. I got a call from Maria at Rohrbaugh this morning and she said cracking slides are a “known and acknowledged manufacturing defect.” She said they will be happy to replace my slide and this is not a warranty issue. She also said she was only looking after my future warranty needs which may or may not arise when she “suggested” that I resolve this issue with the dealer. Rohrbaugh will send a new pistol with my name on the invoice to the same dealer as soon as one is manufactured, which is about two weeks from now. They will start production again now that they have received all new materials. Once this dealer gets the delivery I can go and exchange my pistol. All this sounds like a good outcome. In all honesty it was Duane’s call that did the trick. I will post one more time with the final result. Thank you all for your suggestions.
Joby
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Joby,
I agree it is a great outcome. I don't want to take credit where it is not due though -- Eric Rohrbaugh called me after they decided how to handle this situation. I am just the mouthpiece, not the catalyst! ;D
I have said before and will say again -- my experience is that Rohrbaugh will treat its customers right.
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I believe that the Bros R WILL take care of this in the "end"
I have bought more than 1 "used" pup-I would hope that if a problem arises with any of them,that they would be of some assistance!!
Brenden
I thought that they would do this without problems!!
Have faith in the Bros R.. 8)
Be mighty careful in dealing with that person again though.. :o
Can't you transfer thru someone else?? I certainly would do so in a heartbeat!!
Brenden
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The real blame here lies on the dealer who created this problem. Many of us here know exactly who he is because he travels the Suncoast Gun Show circuit. Luckily Rohrbaugh is making it right without his involvement -- but I wouldn't let him off the hook so easy.
There is a lesson to be learned here about dealing with reputable dealers.
Agreed! And BATF should open an investigation as to his eligibility to retain his license.
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Brenden:
This dealer is over 120 miles away from my house, so believe me I wish I didn’t have to go back to his store. I have no other choice because technically it’s not rohrbaugh that’s doing the exchange, it’s the dealer. The dealer has no R9S in stock at this time so all rohrbaugh is doing is they are going to send the dealer a new shipment in two weeks (a special shipment which the dealer otherwise wouldn’t get in two weeks time) so the dealer will have one to exchange with mine.
Dealer has his excuses, “it was a busy gun show and the sales person accidentally provided the wrong information.” From day one when I called the dealer with the problem he was willing to do the exchange as soon as he gets the next shipment in four weeks time. Since I didn’t want to wait that long I suggested the seecamp 380, he was ready to do that as well. So I really don’t know where the blame really goes, I am sure part of it lies with me. Next time I surely will look for the warranty card. :)
Joby
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Joby- "A stitch in time saves 9" Good Show! Great News. BTW, subsequent returns to factory(hopefully there won't be any),can be shipped directly back to you. Enjoy the pup when you get er'. Larry
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Bravo Zulu Rohrbaugh Firearms!
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Some Gun Dealers play fast and loose with the term, ''NEW''. If you buy a gun and bring it back the next day to trade, you likely will get *worked over*, as it is now a used, or a previously owned gun.
It is now up to the dealer to represent the gun as just that, a used gun. But some will not be able to lose that opportunity to score big on that gun he has less that *Wholesale* in..
The *Dealer* in this case would have been very foolish to have reacted any differently than he has.
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This dealer by way is the largest volume dealer in Florida and I am sure is very high in volume even on a national basis.
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We have a registered member that sells for this dealer at Gun Shows, he will not likely comment, but I'm sure he watching....
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To all here at this forum. You will find that the Rohrbaugh folks are the finest group of gun people in the country. They know what the word honer means.
Tom
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Tom I second that . The R Brothers are absolute gentlemen.
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Rohrbaugh hit a home run on this one.
You couldn't ask for better treatment.
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I picked up my replacement pistol from the dealer this Saturday. It is brand new and came with G-10 grips. The packaging included warranty card and a small envelope signed by Eric Rohrbaugh and in it there were two empty ammo cases. I don’t know if this is a standard practice. I haven’t taken it out to the range and I will post once I get a chance to take it out to the range. Thank you all, Maria at Rohrbaugh and Duane at this forum deserves special thanks. By the by the serial number is lower than my old pistol with CF grips.
Joby
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I'm so please everything worked out. It's a great ending.
Congratulations fo Rohrbaugh for their superb devotion to the customer.
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I don't know how many people I've told - I've never had better firearms customer care than from the Bros. Rohrbaugh & Co. :)
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Erich - nice to have you back - hope all is well.
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It is good to see that you did not get the short end of the stick. It would be more incredible to see that the limited lifetime warranty would be extended to any owner of thier product. Wether the first buyer or the purchaser of the used model.
Maybe Rohrbaugh would consider a small fee and "recheck and recertify" the warranty for the new owner of a "used" r9.
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Erich,
I'm glad you are posting again. Welcome back.
Bill
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Erich, good to see your post. How are things in good old Albuquerque?
Tom
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I don't know how many people I've told - I've never had better firearms customer care than from the Bros. Rohrbaugh & Co. :)
Hi Guys!
Sorry I haven't posted in a few weeks. I've been very busy; even too busy to read the list and I have LOTS of catching up to do.
There IS Obligatory Gun Content (OGC) in here, so bear with me.
I've been traveling a lot lately. First to Boston to pick up my son,
Blind Lemon Pledge (yes, the one and only!), King of the Ohio Delta Blues. He's taking rock star lessons on the side at college;^) That's a fun town, if you can get past the funny talkin people. It's college student heaven, if you like those kinds of people;^) Also ate a lobster pot pie and thought I'd gone to heaven. Incredible!
Then, it was off on a journey with my best friend, Ed, who came down to Atlanta from Pittsburgh, and we drove from here to the cradle of American Blues, North Mississippi (specifically Clarksdale, where we visited the grave of Robert Johnson), with a side trip to Memphis. What a cool trip! I wish ya'll coulda come with us. It was heaven. Memphis happened to also have a national BBQ festival/competition on the river walk. It also was the first multistate car trip I made with my R9. The R9 travels great; not even noticeable most times. All went smoothly and we had a great time, ate GREAT food and listened to GREAT music. My idea of fun!
Two gun points to make: 1) the Rohrbaugh Brothers are the finest of the fine when it comes to integrity (I'm teaching my son ALL ABOUT integrity). They know quality and treat others as they expect to be treated. I've dealt with them on a business and personal level several times and they are the kind of people the world needs more of. Nuff Said.
2) While on my trip, it occurred to me that my body heat (not to mention pocket lint) may be a real problem or a perceived one. Is the fact that my R9 in warmed by my thigh (interesting visual;^) causing the SuperLube to migrate outside the designated area, or is it heat resistant?
Also, if I don't fire the gun, how often should it be cleaned/cleared of lint; do I take the grips off and blast that area with air; and if I blast that area of lint only, does the lint go to the lube and muck up the system?
So again, how often should I clean my unfired gun?
Thanks for comments in advance.
It's nice to be back!
Lou Bricate
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Lou,
Nice to see you posting again.
Well, some of us are now thinking about cleaning the carry pistol maybe every two weeks, and using oil instead of grease, telling ourselves that would be OK for one or two magazines.
Bill